FAQs

Ordering & Payment

How do I place an order?

Simply browse through our collections, add your desired products to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

What payment methods do you accept?

We accept all major credit cards, PayPal, and several other payment options. All payments are securely processed for your safety.

Shipping

Do you offer international shipping?

Yes, we ship within the European Union! Wordlwide Shipping is available on request. Shipping costs and times vary depending on the destination.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. Use this number on the carrier/shipping company website to track your order's progress.

Returns & Exchanges

What is your return policy?

We accept returns within 14 days of once you receive your order. Items must be in original condition. Some exclusions apply. Visit our Refund Policy page for more details.

How do I exchange an item?

For exchanges, please contact our customer service team. They will guide you through the process based on the item and your location.

Have a question

If you have an issue or question that requires immediate assistance, you can click the button below to chat with a Customer Service representative or contact us via the Contact Us page.